Capabilities | Company History | Customer Bill of Rights

Customer Bill of Rights

When it comes to choosing a fuel oil dealer, low prices aren't good enough. If you see a low advertised price for oil, but have to wait for it, or doubt the quality of the product or service, then its real value isn't what it seems at first. In short, if you have only low prices, but not convenience and reliability, you have poor quality at best.

At Eshenaurs, the concept of value is on our minds at all times. We work hard to make sure that we always provide the best possible combination of products and services, and competitive rates, to give you the utmost in "total value."

With this in mind, we put together our pledge to you entitled "The Eshenaurs Customer Bill of Rights."

1. We'll pay courteous attention to your account.
2. We'll always value your time - we'll be there promptly when you call.
3. We'll maintain your heating system at peak performance so you save money.
4. We'll have someone here 'round-the-clock' to expeditiously answer your call, every day of the year.
5. We'll send only competent, highly skilled professionals to your home.
6. From payment options to service plans, we'll always offer a variety of programs to make doing business with us as convenient as possible.
7. We'll always provide you with the best quality products and services.
8. We'll do our best to customize our services to meet you specific needs. Should you have suggestions on how we might better serve you, please tell us. We want to know!